UX Designer, Researcher

I am a UX designer and researcher with 7+ years of experience helping Fortune 500 companies, including JPMorgan Chase and CVS Health, transform complex systems into seamless, user-centered experiences. I specialize in service design, usability testing, user interviews, and design sprints, delivering research-backed solutions that drive impact.

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Industry Experience:

2023--Present:

• Leading product migration to ServiceNow, enhancing engineering experiences at JPMorgan Chase.

• Leveraging AI-powered tools (LLMs) for research analysis and interview script evaluation, optimizing efficiency and insights.

​2021–2023:

• Led UX research at CVS Health, conducting usability testing and design validation for pharmacy and healthcare products.

2018-2021:​

• Specialized in healthcare UX research and service design, improving clinical workflows and patient experiences at Rush University Medical Center.

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